Keep crystal-clear records of all business calls for reference, training, or emergency purposes with AssuredTalk.
It was once an intensive and laborious process. But today, thanks to modern technology, recording business calls is easy and efficient.
At AssuredTalk, we offer call recording services to businesses seeking to keep accurate call records, improve staff performance, boost customer satisfaction, and everything in between.
By having a clear recording of all inbound and outbound calls, you can quickly refer back to selected calls for clarification or use them to highlight areas where phone staff could have done better. As well as giving yourself an ironclad defence should a customer raise an issue.
VOIP (Voice Over Internet Protocol) technology converts analogue phone signals into digital ones, making them easier to transfer and store.
Once you make or receive a call, this process will begin. When the call is terminated, the digital files are moved via the internet into secure, off-site cloud storage.
From here, your calls can be accessed, managed, and categorised however suits you through your dedicated online portal.
With an easy-to-use interface, calls can be labelled and kept in timecoded folders, for fast and reliable access.
Our call recording service for business is powered by the cloud. But that doesn’t make it any less secure.
At AssuredTalk, we work hard to employ complex security tools and protocols that ensure your call recordings are always kept firmly under lock and key.
Only authorised staff will ever have access to your recordings via your secure online portal, cutting the risk of data breaches significantly.
Plus, our team also follows the rulings of any relevant compliance authorities, including GDPR, so you can trust us to keep call information safe at all times.
With decades of experience offering businesses the phone number services they need to grow, and a long list of satisfied clients, we’re always your ideal choice to onboard universal toll-free numbers.
As the demands of modern businesses have evolved, so has our capability to deliver resilient and reliable phone services to keep you connected and your customers happy at all times.
And with an ever-growing list of products and services your business can take advantage of, you can be certain AssuredTalk will be on your side when you need us most.
Here are just some of the features you can expect when partnering with AssuredTalk for call recording.
Through your dedicated online portal, you’ll have instant access to all call recordings at the click of a button.
With cloud storage, you can keep call recordings on file as long as needed, without taking up space on local hard drives.
Our call recording services meet the industry standard, compliant with such regulatory bodies as GDPR, HIPAA, and more.
Thanks to ultra-clear call recordings, all call members are discernable from each other, making information much easier to understand.
Wondering whether it’s worth onboarding call recordings in your enterprise? Here are a few reasons why you should.
Call recordings can help identify staff who may be struggling with their role, so you can implement training quicker and raise standards across the board.
With the majority of our service being provided remotely, you’ll rarely need to get involved. Let AssuredTalk handle it, so you don’t have to.
Thanks to improved call clarity, you’ll be able to recall essential information from recordings quickly, to improve your customer service efforts.
Virtually any business can take advantage of call recordings.
If you make and receive calls regularly sharing intimate details, utilising call recordings is the perfect way to ensure you have all the information you need to further serve the customer should something go wrong – as well as all of the benefits listed above.
To find out whether call recordings would be a good fit for your business and how we could help, speak with an AssuredTalk expert today.
Yes. With AssuredTalk, you can record both your inbound and outbound calls, for complete call coverage.
Inbound call recording is ideal for businesses seeking to improve their services via training, while outbound call recording is often used in sales scenarios to monitor the performance of agents. Though, as described above, they can be useful in a plethora of ways.
To find out more, speak with an AssuredTalk representative.
Of course. In fact, we’d recommend onboarding call recordings at all your business locations to ensure you’re covered from every angle.
For example, if a customer contacts you in the first instance and is put through to one of your branches, then another, there won’t be complete coverage of the calls they’re made. An oversight that could potentially leave out essential information that will help solve a problem for either side.
Recording all calls ensures complete clarity and security.
No two businesses are the same, therefore, no two businesses are the same in terms of the calls they make and receive.
This is why we can’t offer a standard price for business call recordings. But if you get in touch with the AssuredTalk team, we’d be happy to hear all about your business and your needs, so we can build a bespoke package that works for you and what you do.
Better still, because call recordings are stored via the cloud, you’ll always have plenty of space to keep them safe, even as you grow as a company.
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To find out more or to talk to one of our experts, contact us today.
