Help callers help themselves and ensure they’re connected to the right agent as quickly as possible with AssuredTalk.
Interactive Voice Response (IVR) has become the customer service benchmark of countless businesses.
Allowing callers to give or receive information via an automated system, IVR essentially lets customers serve themselves without the need to speak to a live agent unless absolutely necessary.
Callers are guided through a series of voice recordings based on their responses to questions or information they input using their keypad. From here, modern IVR systems can perform intricate actions that would formerly need to be performed by an agent, saving businesses time, effort, and cash.
Alternatively, these systems can collect the required data before forwarding the call to the relevant person or department, based on the caller’s responses, streamlining inbound call processes.
Nothing frustrates modern customers more than needing to wait to be served. Call queuing helps alleviate the pressure and keep customers satisfied.
The longer customers are kept on hold, the less likely they are to utilise a business’s products and services again. This is why it’s essential to meet all customers’ needs as quickly and accurately as possible.
Effective call queuing works by directing customers to the departments/agents who can serve their needs best, while also prioritising customers based on specific needs – ensuring those who need to be served ASAP reach the front of the pack.
Rather than a stale, robotic voice, our IVR greets all customers with a pleasant, inviting voice performed by your choice of professional voice artist, helping to create a lasting impression before an agent has even picked up the call.
Voice recognition technology then helps the system respond to each caller promptly, rather than leaving them in silence or on an endless loop of hold music.
These tools, combined with the professionalism and experience of your staff, will improve the customer experience significantly and can help raise profits with repeat business.
Our team is comprised of telecommunications experts, each with their own unique set of experiences and qualifications, so you can rely on us to serve your business needs just as we have so many times before.
By evolving and adapting alongside technology, AssuredTalk customers can benefit from the most up-to-date tools and products that put them ahead of the competition.
Plus, should you ever require assistance, one of our technical experts will be happy to help, minimising downtime.
Here are just some of the features you can expect when partnering with AssuredTalk.
Move inbound calls between different staff and departments to ensure callers are greeted warmly and agents aren’t rushed with too many calls at once.
IVR can be integrated into your existing CRM or similar applications to access customer data in real time.
Examine customer data on a deeper level, so you can make educated decisions that improve business operations.
Run into an issue? One of our experts is ready and waiting to help.
If your business receives a lot of calls from customers and you aren’t able to answer them all with the available without needing to place them on hold or missing their call entirely, you’ll definitely need to take advantage of IVR and call queuing.
Ideal for small and medium businesses on-the-rise or larger, established businesses alike, keeping customers satisfied is a universal need for businesses. And there’s no better way to do it than to ensure they’re served as promptly as possible.
Speak to a member of the AssuredTalk team to find out more.
Appeal to a wide range of customers with multiple language options, helping everyone receive the service they deserve.
With different voices, dialects, and accents to choose from, we’ll always have the right voice to fit your business, however you want to sound.
A professional, smooth-sounding IVR voice can help enhance your company image, making you stand out.
Because every business is different, we can’t offer a boilerplate quote for you here.
To find out more about how much you can expect to pay for IVR and call queuing services, speak to an AssuredTalk expert today.
We’ll assess your needs as a business and offer a quote that’s both practical and affordable, ensuring you’re never paying for more than you need.
Yes, if your business utilises a phone system to serve customers or you’re looking to onboard a new phone system, we’ll be able to help.
Our experts will assess the tools you’re currently working with and will be able to determine how effective IVR and call queuing will be in your area of speciality.
Whether you’re looking to streamline calls, improve customer service, or all of the above, we’re here for you.
Everything is accessible via your secure portal.
From here, you can make essential modifications to meet shifting business needs. These include changing opening hours, voice settings, termination settings, and more.
For more information on how to use our secure portal, speak to an AssuredTalk expert today. We’d be happy to help.
Of course! If you’re improving your inbound call efforts, be sure to explore the rest of the AssuredTalk website.
We’re home to several impressive tools and services you can use to gain maximum results from your calls and keep customers coming back for more, wherever they’re based.
Or, if you’re unsure of where to start, speak to the team at AssuredTalk and we’d be thrilled to advise you as best we can.
Empower your business with cutting-edge technology solutions.
Take the next step towards success – fill out our contact form now and let our expert team tailor a solution for your unique needs.
To find out more or to talk to one of our experts, contact us today.
